On this page, you will find our site policies and answers to commonly asked questions from our customer. If you do not see the answer to your question, please email us and let us know your question.
Shipping and Handling
We ship via UPS and US Postal Service.
Our standard recommended shipping options for US customers is UPS Ground. However, there are many other options to consider. For west coast customers, USPS Priority mail is generally faster.In the rare case that a package is not delivered timely, please notify us immediately. We can file a claim with the shipper and issue you a replacement or refund. If we are not notified within 14 days of the shipment date, we will not be able to issue a refund or replacement.
If an item is missing from your shipment or incorrect, please notify us immediately. All claims of missing, defective, or incorrect items must be received within 7 days of the package receipt or they will not be accepted.
CCG Armory offers free shipping on orders to the continental United States over $200 using coupon code "freeship200". Note that the order must contain at least $200 of stock (not pre-order) items excluding booster boxes or cases.
We ship packages internationally every day. To make an international purchase, choose one of the international shipping methods in the shopping cart.
Postal Service shipping options include first class ail international (5-10 days, for packages up to 4 lbs), priority mail international (5-7 days), and express mail international (3-5 days). All postal methods are now trackable.
UPS offers two international shipping methods that include tracking - they are pricey, but extremely reliable.
We are not responsible for any customs fees charged - each country has different customs requirements and we are not able to answer questions about local fees.
We accept unopened items within 30 days of purchase without restriction. To return a product, please contact us to receive return authorization. Store credit will be issued less shipping charges. Opened items are not returnable.NOTE: Clearance items, mini-busts, statues, wearable items (t-shirts, hats, etc) are not returnable.
Pre-orders are items that are not yet released, and backorders are items that have been released but are temporarily not available. We highly recommend placing pre-orders and back-orders to ensure that you get these products immediately upon release.
Credit Cards and Paypal will be charged when you place your order, including for backordered and pre-ordered items, since we do not retain your credit card or account information after you place your order to protect your account. If you wish to cancel a pre-order or backorder, we are more than happy to do so and provide a full refund up to one week prior to product release.Pre-ordering prices will increase if the manufacturer raises the price of the item before release. However, CCG Armory will honor the percentage discount off of the original manufacturer price, so the discount % is effectively "locked-in".
We accept all major credit cards, Paypal, and money order for payment.
Are you a small game publisher with a product you would like us to carry? Contact us with more information about your products - we are always looking to add to our selection.
Customers are also encouraged to tell us what other items you would like to see us add to our selection!
We are in the business of selling games, not people's personal information. CCG Armory will never sell your name, email address, or any other information. Period.
If you have any questions, please check our Contact Us page for the best ways to get the information you are looking for and to get in touch.